When you think of a business traveler, what do you think of? Are they all older than 45? Are their ties paisley, but not in an ironic postmodern way? Do they feel okay using their expense accounts to pay stadium prices for subpar beer at the hotel bar? Have you asked them if they like their pillows to be totally flat, and received an affirmative response?
Have you heard your air conditioners? Are you sure they are in good working order? Do you like to test them by setting the room temperature to 60 degrees for each guest?
Why are you asking me to tip housekeeping? Can you just charge me an extra dollar per night and pay them better?
Why are your European counterparts so much cheaper for nicer rooms in comparable cities? Could you maybe poach some of their management team to understand their cost structures and emulate that better? Or do you think your customers just won't appreciate it?
Speaking of Europe, how'd you assemble the menu for your continental breakfast? Do you know that the term comes from the sort of lighter European breakfast English travelers would encounter on the Continent? Did you enjoy using your under-ripe "fresh fruit" for games of jai-alai? Have you ever had a proper croissant, and did you think it lacked a certain je n'ais se quoi that only comes from a few days of staleness? Do you know that your breakfast resembles European breakfast the way I resemble George Clooney?
Who do you hire to design your bathrooms? Why does my room have two sinks, one in the bathroom proper and one four feet adjacent in the outer room? Is this meant to be "luxurious"? When the contractors put the shower in, did anybody notice that most of the water ends up on the floor? Why does your luxury soap leave a residue on my body that even the towel can't quite get off? Does the toilet have to sound like the wrath of God when I flush it, or did you pay extra for that feature?
Do you throw out unused toiletries at the end of a stay? How much cost is associated with that? Would it be cheaper to just go ahead and throw away all the shower caps and not even put them in the room?
When was the last time you shampooed the couch?
Is there a single factory in the middle of the country that manufactures all hotel curtains? Have they seen any fabric samples made after 1987? Why don't your blackout curtains close all the way? Do you know that this defeats the purpose?
Where do you get your room art? Is there a central market, like the Tsukiji Fish Market in Tokyo, where you can purchase calming photographs of architectural features? Do you get to match the frames to the wallpaper, or do you have to change the wallpaper when you buy new art?
Could I please get the late check-out? No?